We do not prescribe drugs of dependence such as a Diazepam, Endone, Panadeine forte, Tramadol or Oxazepam for new patients. Please be aware that doctors may not prescribe drugs of dependence. 

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Opening hours

 

Monday - Friday    8AM to 6PM

Saturday                 8AM to 6PM

Sunday                  10AM to 5PM 

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Fees
 

We are a Mixed Billing Practice.

There is a $30 out of pocket fee for GP consultations, and accounts must be paid in full on the day of your consultation.

Commonwealth Concession card holders and children under 16 are eligible for bulk billing, except on weekends and public holidays when a $30 gap charge applies. 

The Medicare rebate can be refunded immediately to your Eftpos/Debit Card—please ask our staff for assistance.

Telephone appointments also incur a gap payment, a medicare rebate is applicable if you have been seen face to face within the last 12 months. We are unable to be responsible for checking your date of last face-to-face visit if you book your telephone appointment online. 

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Appointments such as Health Assessments (Over the 75+ Health Check or 45-49 Health Check) and Chronic Disease Management Plans are Bulk Billed. 

 

For extra services such as Mirena Insertions, Iron Infusions and Minor Procedures/skin excisions an additional procedure fee will apply. Please speak to your doctor and receptionist staff for fee information regarding the procedure type, fee vary depending on your treatment plan. Fees are payable in full on the day of the appointment.
Newborns who are awaiting a medicare will also need to pay in full on the day, which can be claimed from medicare by the parents.

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After hours = Public holidays, Sundays, Saturdays.

For more information please contact our friendly reception staff.

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HOTDOC PREPAYMENT ​

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Klemzig Village Medical Clinic is now offering online payments through HotDoc for certain appointment types, including Telehealth and services for patients without a Medicare card. Before your appointment, you will receive a message from HotDoc requesting your payment details. Rest assured, no payment will be processed until after you have spoken with or seen your doctor.

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Newborn and Child vaccinations NIP

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We do not currently offer national immunisation program childhood vaccinations, please contact your local council/CAFHS to organise these vaccinations. 

Newborn Appointments - Please call 8224 7500 to schedule a long appointment with your doctor and nurse. 

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Overseas Students/Visitors

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Please speak to the receptionist regarding fees that apply. 

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Transfer of notes

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To transfer your medical record from a previous clinic to Klemzig Village Medical Clinic, please fill out and sign this form. Once completed and signed it can be faxed or dropped off to the reception staff at Klemzig Village Medical Clinic. We can arrange a summary for no charge.

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Telephone policy

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We understand there may be times you wish to speak to your GP for further advice, however, our doctors are unable to take non-scheduled phone calls. We can offer you a scheduled phone appointment with your GP to discuss your needs. Please inform our reception staff if your call is urgent. If your medical concern is an emergency, please call an ambulance on 000. 

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Email policy

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The RACGP does not recommend the use of email for the transfer of patient information. Email is not considered secure as it is not encrypted. We regret we are generally unable to send your results and other clinical information to you by email. If you would like copies of your results we are happy to provide you with a printed copy.

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Reminders

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Our Practice is committed to preventative care. We use a computerised reminder system for specific recalls, such as reminders for follow up blood tests and vaccinations. 

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Confidentiality

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Your medical file is a confidential document.  It is the policy of this Practice to maintain security and confidentiality of personal health information at all times and to ensure that this information is only available to authorised members of staff.

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Vaccinations

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All Government funded vaccines are available free of charge to those who meet the eligibility criteria and have a Medicare card. Appointment fees are applicable for the appointment. 

For those without a Medicare Card, Klemzig Village Medical Clinic does not provide catch up vaccinations. We also do not update Australia Immunisation Record (AIR) for immunisations not provided through the clinic. 
If you require assistance with AIR please call them directly on 1800 653 809 or visit your nearest medicare or Centrelink Service Centre and contact your local council for your nearest vaccination centre. 

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Travel vaccination advice is available and a script for recommended vaccinations can be organize on the day. 

 

Anti-social Behaviour Policy

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We understand that you may be unwell, stressed or anxious. Our Practice has a zero-tolerance policy towards violence, anti-social behaviour and will not tolerate verbal or physical threats made towards members of the staff or General Practitioners or other patients. 

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DNA POLICY

Failure to attend appointments or give 2 hours cancellation notice will result in a $25 DNA fee. Please avoid this by calling ahead if you cannot make your appointment. This fee must be paid as soon as possible, and before your next appointment is booked. Allied Health required 24-48 hours notice and have higher DNA fees. 

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Feedback

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Written feedback is welcome. Please contact us through our email. 

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Workcover or MVA consultations

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If you wish to have a WorkCover or MVA consultations please  inform our reception staff at the time of making the appointment and fill out the relevant form prior to your appointment with the GP. The account will need to be paid privately on the day, we will issue an invoice which you can take to your MVA or work cover claims manager.

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WorkCover and Motor Vehicle Accident accounts are ultimately the patient’s responsibility. Please ensure your WorkCover claim is submitted and notify us of your claim number. For Motor Vehicle Accident claims, please identify and advise us of your Compulsory Third Party insurer as soon as possible – details on how to find your insurer can be found at http://www.ctp.sa.gov.au/insurers.html